top of page

Support & Troubleshooting

xMAG fails to connect to App

 

In the event that the xMAG becomes disconnected from the app, follow these steps:

 

  1. Remove all xMAGs from your handgun and identify the one with the blinking LED light.

  2.  Check for magazine-shaped icons on the left side of the top bar. If at least one icon is visible, tap it. The app will attempt an automatic reconnection to all previously paired xMAGs. Follow the on-screen instructions.

  3. If no magazine-shaped icons are present, access the main menu on the upper right side of the top bar and select 'Device Manager.'

  4. The app will try to automatically reconnect to all previously paired xMAGs. Follow the displayed instructions, ensuring that the LED light of the disconnected xMAG blinks. If it doesn't, press the black pairing button on the xMAG's side once to activate the blinking.

  5. If the LED light still does not blink, and the connection remains unestablished, temporarily connect the xMAG to power for a few seconds. Disconnect the charging cable and attempt to put the xMAG in Pairing Mode by pressing the black pairing button once.

  6. Tap 'Reconnect Devices' under Device Manager and follow the instructions provided.

Failure to scan xMAG’s QR Code 

 

If you encounter difficulties scanning xMAG's QR Code during the app's initial setup or at any other point, take the following actions:​​​​​

​

  1. [iPhone] Ensure that BLUEOPS Lite App has been granted permission to access the camera. Navigate to Settings > Privacy & Security > Camera and make sure the BLUEOPS selector is toggled ON.

  2. [iPhone] Enable QR code scanning on your iPhone by accessing Settings > Camera and confirming that it is switched ON.

  3. [Android] Head to Settings > Permission Manager, find Camera Permissions, and ensure BLUEOPS is set to 'Allow When Using The App.'. Note that the pathway might differ across Android versions, but you can easily locate it by searching "Camera Permissions" in the Settings Search Bar.

  4. If the scanning issue continues, tap the camera icon in the top right corner of your QR scanning screen and switch between the available options until you find the one that works with your mobile device. You can see how it’s done in this short clip:

​​​​​​​​​​xMAG’s LED doesn't blink

​

If the LED light on your xMAG fails to blink, perform the following procedure:

 

Temporarily link the xMAG to a power source for a few seconds. After disconnecting the charging cable, press the black pairing button once to try activating Pairing Mode. Verify that the LED light blinks as expected.​

xMAG won’t smoothly fall upon extraction 

​

Should the xMAG not release seamlessly from your handgun upon pressing the Magazine Release Button, follow these steps:

 

  1. Ensure that you fully depress the handgun's Magazine Release Button to eliminate any potential resistance holding the xMAG in place. Note that this issue may also arise with authentic magazines, so it's advisable to consistently apply firm pressure on the Magazine Release Button.

  2. If the xMAG still fails to detach smoothly, employ a small Phillips Screwdriver to carefully tighten the upper Phillips screw securing the xMAG assembly (located directly above the black Pairing Button). Exercise caution to avoid over-tightening, as this could potentially cause damage to the xMAG.

The Trigger Haptic Feedback doesn't work 

​

If the xMAG haptic feedback remains unresponsive, proceed with the following measures:

​

  1. Ensure all xMAGs are removed from the handgun.

  2. Press and hold the black Pairing Button while simultaneously pushing the Trigger Cart back to check for haptic feedback.

  3. If no haptic feedback is detected in the previous step, briefly connect the xMAG to a power source. After disconnecting the charging cable, repeat step 2.

  4. If the haptic feedback issue persists, gently tap the xMAG on a solid surface with the xMAG logo facing up. Retry step 2.

My Trigger is Breaking or No Trigger Reset 

​

In the event of a malfunction where your handgun trigger breaks during dry fire operation, please follow these steps:

 

  1. Remove all xMAGs from your handgun.

  2. For the impacted xMAG, employ the provided Hex Key from the BLUEOPS Basic Pack to delicately turn the concealed Hex screw situated within the front-facing orifice of the Trigger Cart. Slowly rotate it in a clockwise direction until you identify the ideal adjustment point to prevent trigger breakage. Keep in mind that the screw is highly sensitive, requiring careful, incremental rotations. Periodically assess the trigger break to ensure optimal adjustments after each subtle turn. Additionally, note that a counterclockwise rotation will shift the breaking point forward. See image. 

  3. It is recommended to perform this adjustment with the xMAG Trigger Cart fully pulled to the rear to enhance sensitivity.

xLSR doesn’t seem to work 

 

​​​​​If xLSR fails to operate while loaded into your handgun's chamber, retract and secure the slide using the Slide Stop.

  1. As xLSR is activated by white light, utilize any bright light source (e.g., a mobile-phone flashlight) to illuminate xLSR's rim as shown in the video. Look for the presence of the visible red laser light. If the laser is functional, proceed to step 3. If not, proceed to step 5.

  2. [Assuming step 2 is successful] Utilize the provided Laser Punch Tool to gently extract xLSR from the chamber, ensuring it aligns with the orientation depicted in the accompanying image.

  3. Once correctly oriented, securely reinsert xLSR into the chamber using only your fingers to avoid potential damage.

  4. [Assuming step 2 is unsuccessful] Use the provided Laser Punch Tool to fully remove xLSR from the barrel. Unscrew the battery compartment at the rear of xLSR and replace the batteries with either three LR626 batteries or one 3LR626 battery pack (as provided). Refer to the image below for proper battery orientation. See image.

  5. Close the battery compartment firmly and proceed to follow step 4 for reinserting xLSR into the chamber.

No beep sound on drill’s ‘GO’ 

​

If you're unable to hear the 'beep' sound during a drill, follow these steps:

 

  1. The BLUEOPS Lite app utilizes your mobile phone's audio settings. If the beep sound is inaudible or too low, adjust your phone's volume while the BLUEOPS Lite app is open.

  2. Ensure that no wireless or Bluetooth audio devices are connected and active, as the app's sounds may be redirected to these devices.

First Contact WIth Gun won’t show up on results

​

xMAG employs a distinctive motion detection algorithm to recognize your firearm manipulation gestures. Under exceptional circumstances, such as extremely slow and deliberate gun handling, the xMAG algorithm may encounter difficulty in identifying the initial contact with the gun. Typically, this occurrence is infrequent and not persistent.

Jam clearing failure

 

In the event of persistent jam clearing failures, consider the following:

 

xMAG utilizes an advanced motion detection algorithm designed to identify your firearm manipulation gestures accurately. This proprietary algorithm considers various parameters to ensure that the 'Tap, Rack, Bang' sequence is executed with the appropriate level of aggression and within a timely timeframe. Failure to perform any of these steps correctly will result in the app indicating a jam clearing failure.

 

Similar to real-world situations, it is crucial to address the jam assertively, promptly, and swiftly.

​Drill won’t start 

 

If the chosen drill does not initiate, please consider the following:

 

  1. Ensure that at least one xMAG is successfully connted to the application.

  2. To prevent unintentional firing of a preloaded bullet, the app restricts drill initiation until it verifies the presence of a loaded xMAG. Prior to pressing the 'Play' button, ensure that one of your xMAGs is loaded. Additionally, always confirm that your handgun is unloaded, and all ammunition is securely stored before commencing dry fire training.

​

BLUEOPS Bot is constantly winning. Why? 

​

The BLUEOPS Bot employs a dynamic range of outcomes derived from authentic user data. Its algorithm considers a multitude of factors to recommend optimal results, consistently elevating your performance. If the BLUEOPS Bot consistently outperforms you in the El Presidente Standoff, it may be a sign that you need to intensify your training efforts. Keep pushing yourself!

xMAG Won't Charge Fully

​

If your xMAG is not charging beyond a certain percentage and never reaches 100%, follow these steps to resolve the issue:

This may happen if the xMAG is stuck in "Shipping Mode," which can sometimes interfere with proper charging. To reset it, try the following:

  1. Charge the xMAG – Plug it into a power source using the original cable and let it charge for at least 6 hours (overnight is ideal).

  2. Check the LED – After charging, check if the LED flashes three times in a row.

  3. Reset the Charge Cycle – If the LED flashes, unplug the xMAG, wait a few seconds, and then plug it back in for an additional hour of charging.

  4. Test the xMAG – After the extra hour, your xMAG should now charge fully and function correctly.

If the issue persists, please reach out to our support team for further assistance.

Failure to Extract xLSR

​

In extremely rare cases, your slide may become stuck in the locked position when the xLSR is chambered. If this happens, firmly rack the slide using reasonable force—no worries, this will not damage your extractor, as the xLSR is made from a soft, firearm-safe material.

Once extracted, inspect the back cap of the xLSR for any signs of deformation. If you notice any damage, please contact our support team at support@blueops-tech.com, and we’ll guide you through the next steps.

xTRG Fails to Connect to the App

​

If your xTRG is not connecting to the app, follow these steps to resolve the issue:

  1. Check Device Manager

    • Open the app and go to Device Manager in the main menu.

    • If the xTRG appears under 'Other Devices', tap the '>' icon next to it.

    • Wait a few seconds to allow the xTRG to enter pairing mode before attempting to connect.

  2. Ensure Proper Distance & Minimize Interference

    • Keep the xTRG within a reasonable range of your mobile device.

    • Be aware that walls, furniture, and other obstacles may interfere with Bluetooth signals. Try moving closer and reconnecting.

  3. Check Battery Level

    • Ensure the xTRG batteries are sufficiently charged.

    • Look for the low battery indicator in the app’s top bar. If the battery is low, replace it and try again.

IMG_3066.jpg

xTRG Frequently Disconnects from the App

​

There are several possible reasons why your xTRG may frequently disconnect from the app. If this happens, you will see a message indicating that one of your devices has been disconnected.

To reconnect, follow these steps:

  1. Tap the xMAG or xTRG icon at the top bar of the app. This will take you to the Device Manager screen.

  2. In most cases, the device will automatically reconnect when you enter the Device Manager screen.

  3. If the reconnection does not happen automatically, tap the Reconnect Devices button to manually restore the connection.

If the issue persists, ensure your battery levels are sufficient, and your device is within range of your mobile device.

bottom of page